General Questions



Q. How much will it cost to ship my order?

A. Shipping costs depend on several factors, including what you buy and how far it has to travel to get to you. ACMEPLASTICS.com has a shipping estimator on our shopping cart screen. Fill your cart, and then use the calculator to determine freight costs. Or contact us directly. Our friendly, knowledgeable customer service professionals are available and can assist with your order if necessary.

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Q. We're a tax-exempt organization. How do we place an order without being taxed?

A. Great question. If you are purchasing on behalf of a tax-exempt entity, please arrange to speak to a member of our customer service team by contacting us BEFORE placing your order. Our system requires entry of exemption information BEFORE orders are placed to ensure they are NOT taxed during checkout.

When customers place orders without advising us of their status, taxes are automatically assessed. This triggers an internal audit process we must follow, which includes cancelling the order and reversing the purchase. This reversal takes time, delaying your transaction.

Our goal is to deliver products you want by helping you get it right the first time. Setting up a tax-exempt account in advance allows you to order without additional costs or delays.

If your purchase is a one-time event and does not require establishing an account, simply contact us with your tax exemption information. We will expedite a quote and get it out to you via email as soon as possible.

Forms, regulations, and tax reporting varies from state to state. Give us a call and we promise to make it simple, clear, and efficient.

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Q. Can I request cuts or custom work on items sold as "Special"?

A. All items coded Special are available for sale AS IS. They are NOT subject to alteration or custom cutting.

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Q. What's the difference between cast and extruded acrylic?

A. Good question. Click here for a useful comparison. Feel free to bookmark this page for easy reference.

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Q. We are a business that deals with high volumes of plastic on a regular basis. Are we able to get a business or bulk discount?

A. We gladly establish preferred pricing relationships with customers who buy high volume. When you buy more, we help you save more. Click here to complete a request for wholesale pricing. One of our customer services professionals will contact you directly to facilitate competitive pricing on all the items you regularly use.

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Q. When are you open for pickups?

A. We are open Monday-Friday 8:30 am-3:30 pm for pickups, excluding major holidays and inclement weather.

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Q. Are walk-ins welcome?

A. We welcome Walk-ins. Although we no longer have a showroom or small pieces available for same-day purchase, walk-ins receive prompt and friendly customer service at our industrial counter. You can discuss projects, view samples, and put orders together. In-stock materials ARE available for same day purchase as full sheets. Cutting requires 1-2 business days lead time, depending on the volume of material and complexity of cuts. While we specialize in high-volume industrial clients, we welcome all customers, big and small.

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Q. How will my material arrive?

A. Pieces or sheets larger than 24" x 48" will arrive via truck, either ACME truck for local deliveries or LTL freight via common carrier. The sheets will arrive strapped to a pallet(s). Commercial customers are responsible for unloading their order from the truck. Residential customers should anticipate meeting the driver curbside. Drivers may choose, at their discretion, to remove materials from the truck and leave it at the curb/in the customer's driveway. However, truck drivers are NOT responsible for moving the material after unloading.

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